Traditionally, the technological departments of the organizations have had a great independence to manage in the way they considered more appropriate for the different assets belonging to their division due to the complexity and specialization.
But today, the evolution of the technological environments has allowed to put at the same level the assets of the technological departments putting at the same level all the available assets and infrastructures. Thus, it is necessary for both to carry a simple assets such as tables, chairs, computers, network or servers.
Because these assets must offer correct operations, and comply with a series of standards and service agreements, their management does not present great differences with other typical assets managed through the Facility Management such as furniture or other physical elements of the company.
These similarities can lead to a clash between infrastructure management and the management of technology departments. The superior entity must be the manager of the complex infrastructures since conceptually the equipment in technology is a part of the components that must be managed by the manager of the building.
Generally, the technological infrastructures depend on the structures of the buildings, so any intervention made will affect the technology. Even in the design of the buildings, infrastructures are usually defined to be maintained by the building manager and which serve the technology such as UPS (Uninterruptible Power Supply) systems, generators, connections or telecommunications inputs, among others.
Traditionally, the center of Facility Management systems has been the asset, as the axis around which all services revolve, so that the asset is always available in good condition.
This approach has changed in the recent years, shifting the focus of Facility Management to the active users. The change has allowed the users of the building to be targeted, so that the purpose of Facility Management is to have assets that offer an adequate and satisfactory service to the users of the same and not only ensure their good performance.
This change of perspective is responsible for the current need to create complete catalogs of services that allow users to have all the services that can be offered and supported by the infrastructure. In this way, you have a series of innovative services such as room reservation, request for catering, management of parking spaces, request for removals and transfers and the management of keys and visits that vary according to the possibilities of each organization. The costs and resources used to meet the different requests should also be monitored.
Subsequently, it is necessary to perform an analysis of the satisfaction of the users with the services received. This demonstrates the need for fluid communication flow and a system that takes continuous measurements to ensure the safety of the service and the ability to participate in continuous improvement cycles. Now to have one of the finest facilities management companies.
